VisiCom Services Blog

VisiCom Services has been serving the Rochester Hills area since 1994, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

Tip of the Week: How to Effectively Communicate with Your Clientbase

Tip of the Week: How to Effectively Communicate with Your Clientbase

One of the most important things that your business needs to do—especially now—is to communicate with the clients you serve. To guide you into doing so to the best of your abilities, let’s go over some tips for you and your team to keep in mind pertaining to your communications.

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When Working Remotely, VoIP is an Indispensable Tool

When Working Remotely, VoIP is an Indispensable Tool

With the widespread support of social distancing that current events have encouraged, remote working options are seeing an understandable surge in popularity. In order to make the most of “telecommuting,” as it is referred to, there are a lot of reasons to use a Voice over Internet Protocol, or VoIP, solution. Let’s go over some.

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Options for Effective Business Communications

Options for Effective Business Communications

Today’s business is much more collaborative than it was in the past. This means that there are a lot more communications to manage. Small businesses may use technology to try and bridge the gaps and large businesses use it to manage huge and complicated workflows. Today, we take a look at the average business’ internal communications, and which tools are best for increased productivity.

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Five Reasons Video Conferencing is a Great Business Tool

Five Reasons Video Conferencing is a Great Business Tool

Many businesses have turned to video conferencing as a promising communications solution for their workforces to leverage, and for good reason. There are assorted collaborative benefits that a company can enjoy by embracing video conferencing capabilities. Here, we’ll review five of them.

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Tip of the Week: How to Use Instant Messaging Professionally

Tip of the Week: How to Use Instant Messaging Professionally

Communication is paramount in any business environment, which makes it crucial that your business is equipped with the tools that allow this communication to take place. In light of this, many businesses have embraced instant messaging applications in the workplace. For this week’s tip, we’ll go over how to most productively and professionally utilize instant messaging.

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Tip of the Week: How to Encourage a Good Team Dynamic

Tip of the Week: How to Encourage a Good Team Dynamic

Collaboration is an invaluable part of any modern business’ success, which means that teamwork is an essential skill for your staff to have. Unfortunately, teamwork isn’t always the easiest thing to achieve in the office. There are, however, ways that you can promote it among your workforce. For this week’s tip, we’ll discuss a few ways how.

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Know Your Tech: PDF

Know Your Tech: PDF

For computer enthusiasts one of the major questions has always been Mac vs. PC. Most people prefer one over the other, while some are fine using either. The problem with having two popular non-compatible computer systems is that they each use proprietary file types. For documents, the answer was developed by Adobe: the PDF. Today, we’ll take a look at Portable Document Format.

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Getting a Better Sense of Customer Relationship Management

Getting a Better Sense of Customer Relationship Management

I’m sure I don’t need to tell you how important it is to have a handle on your clients’ needs. After all, how else are you supposed to offer them the level of service that they need to remain satisfied enough to stay subscribed to what you offer? This endeavor is exactly why a customer relationship management (or CRM) system is so crucial.

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Know Your Tech: A/B Testing

Know Your Tech: A/B Testing

A key component to effectively attracting your audience is to better understand their preferences. Even the most seemingly insignificant change, like changing the color of the buttons on your website, can have a major impact on how effective your materials are. Fortunately, through a process called A/B testing, observing the impact of these changes is somewhat straightforward.

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Tip of the Week: Creating Canned Responses in Gmail

Tip of the Week: Creating Canned Responses in Gmail

If you’re like most business users, you rely on email quite a bit to stay apprised of what is going on, as do most of the people you are likely in communication with. As such, you most likely understand that, while most emails require some kind of response or confirmation of receipt, not all of these messages require a heartfelt message. This is where Gmail’s Canned Responses come in handy.

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9 Ingredients to Creating a Winning UCC Strategy

9 Ingredients to Creating a Winning UCC Strategy

If there is one thing that supports everything a successful business does, it has to be communication. Any company relies on its communications to ensure that its clients are satisfied with their services, and as communications have improved, it has only become easier for a unified communication and collaboration, or UCC, strategy to take form.

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Cost Savings Are Just The Start of VoIP’s Benefits

Cost Savings Are Just The Start of VoIP’s Benefits

Business owners and managers are always looking to save a buck. Since the cost of doing business continues to climb, looking to the cloud for their business-critical applications is one way to spread computing costs out over time. The cloud offers several solutions to help the modern business keep their costs down, and nowhere can these costs be mitigated more than with a business’ communications.

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3 Reasons VoIP Is An Improvement Over Traditional Telephony

3 Reasons VoIP Is An Improvement Over Traditional Telephony

Do you still rely on a traditional telephone system to keep in touch with clients and internal departments? This can be a severe issue for your operational budget. While your employees might be accustomed to having the physical phone on their desks, virtual phones are becoming a major contender to replace them for all different types of businesses.

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Can a Robot Win the Pulitzer Prize?

b2ap3_thumbnail_robots_writing_stories_400.jpgTo maximize your business' communicative abilities, you need to produce content. Content is found almost everywhere and it is an essential variable in every form of written communication. Innovators don’t miss out on the importance of content, and have developed content-writing software. Yet, this poses an important question: can a robot truly imitate prose written by a human?

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Tired of Email? Here are Some Alternatives

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Ever since the world adopted the Internet, email has been a part of the picture. Initially, email seemed like a dynamic tool compared to faxes and metered mail, but now, the average worker despises their email inbox for its unreasonable demands on their time and its hindrance to productivity. Are there any options that can replace email in the workplace?

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Only 25% of Homes are Projected to Have Wired Phone Service by 2015

b2ap3_thumbnail_cutwire400_20131118-174200_1.jpgTraditional phone lines, also known as the Public Switched Telephone Network (PSTN), are being made obsolete thanks to new technology that's more affordable and convenient like Voice over Internet Protocol (VoIP). At the PSTN peak, almost every home was connected by it. This figure will be cut by 75% in the U.S. come 2015. Don't let your business get stuck with obsolete technology!

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3 Reasons Why Texting Should Not be Used for Work

b2ap3_thumbnail_text400.jpgFor some people, texting feels like second nature. The National Texting Championship is a great example of this, it's a competition where texters' speed, accuracy, and dexterity are put to the test. Last year's winner, 17-year-old Austin Wierschke, practiced for the competition by sending 500 texts a day. Texting makes communicating easier, but is it appropriate for business?

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Hashtags Mean Business

b2ap3_thumbnail_tagball400.jpgWhat's a #hashtag? One recent addition to popular culture is the use of hashtags. Every time you look at a flier, watch the news, or talk with a teenager, you'll be exposed to different and confusing hashtags. What are hashtags anyway? What's their function? How can they help your social media marketing efforts? #readmore

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Use Fleksy to Become a Master Texter

b2ap3_thumbnail_fleksy400.jpgSmartphones are beautifully designed to accomplish many tasks with just a few swipes of your fingertips. However, sometimes your fingertips cause problems because the screen is just too dang small, especially when it comes to texting. There's a new app called Fleksy that promises to make texting easier and help smartphone users that suffer from fat finger syndrome.

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